SidelineSwap is hiring a Customer Experience Associate to join our team. As a Customer Experience Associate you will be responsible for ensuring buyers and sellers on SidelineSwap have an amazing experience. We’re looking for someone with a passion for helping others who will immerse themselves in the SidelineSwap community.
This role will involve supporting buyers and sellers throughout transactions, as well as arbitrating disputes and monitoring the marketplace for fraudulent activity. You will aggregate actionable feedback from customers and communicate that feedback to our product team so we can improve the user experience. You can also expect to work with our marketing team to identify opportunities for growth.
If you love sports, are excited about working for a fast growing startup, care about helping people, and are a creative problem-solver, you’ll be successful in this role. This is a great entry-level position with plenty of opportunity for growth within the company.
What you'll get:
Bachelor’s degree or equivalent experience
0-2 years experience in a customer support role
Exceptional written communication skills with keen attention to detail
Believes that helping users is crucial to the growth and success of the company
Demonstrate a basic understanding of sports gear.
Ability to quickly understand customer problems and independently solve them while providing an amazing customer experience
Competitive by nature; thrives off the success of a team.
Candidates must plan to work out of our new headquarters in Charlestown, MA