Trade-in Event Coordinator (Sporting Goods) - DMV

Your Mission
Be the face of SidelineSwap in your region. You'll run pop-up trade-in events at partner retail stores, buy high-quality used gear from athletes and sports families, and manage your own SidelineSwap business account where that gear gets resold.

What You'll Do
You'll split your time between two things: running weekend trade-in events and managing your online store.

On the event side, you'll build relationships with the retail partners hosting your events, evaluate and buy used sports gear using our trade-in software, deliver a great customer experience, and handle the logistics of getting gear photographed and shipped back to our warehouse. Most of your event schedule is planned for you — and as you get comfortable, you'll have opportunities to build your own partnerships and expand your buying beyond events.

On the account side, you'll run your own SidelineSwap business unit. That means reviewing performance metrics, managing inventory, responding to customers, and making smart pricing decisions to maximize your sales and monthly bonus.

What We're Looking For

• A hustler's mindset — you treat this like your own business, not just a job

• Strong customer service instincts and comfort talking to anyone

• Entrepreneurial experience or a side hustle is a big plus

• General sports knowledge; expertise in one sport preferred

• Comfort working independently in a remote, non-traditional schedule

Compensation and Benefits

• Base salary plus monthly performance bonuses

• Health and dental benefits

• Equity in SidelineSwap

• Real opportunity for growth as we expand the team

Schedule
This is not a Monday–Friday, 9-to-5 role. Events run Friday through Sunday at partner retail locations. Wednesday and Thursday are work-from-home days for account management and event prep. Monday and Tuesday off.

About SidelineSwap
SidelineSwap is the #1 online marketplace for sports gear. Since launching in 2015, over two million athletes and sports families have joined our community to buy and sell equipment. We recently partnered with Dick's Sporting Goods and other leading retailers to power the circular economy in sports through our trade-in program — making it easier and more affordable for families to play the sports they love.

We're a small, fully remote team that operates with a lot of autonomy and a collaborative mindset. Named one of the fastest-growing marketplaces on the a16z Marketplace 100.

Competencies for this role

• Entrepreneurial hustlers. Naturally curious, eager to learn, comfortable thinking on your feet, and approaches all scenarios as a problem-solver. Must operate well under pressure, and be comfortable in fast-paced environments.

• Highly accountable. Can be counted on to show up on time, be prepared and ready to work hard. Acts like an owner, and has a basic understanding of financial metrics so that you can use data to drive future business decisions.

• Delivers great customer experiences. Takes pride in going above and beyond to delight customers. Enjoys interacting in-person with customers, building relationships with partners, and motivating part-time staff.

Qualifications

• Demonstrated leadership characteristics (team captains, project management, etc)

• Nice to have: retail experience, customer service experience, event coordination

• Valid driver's license

• Available to work on weekends

Company Competencies

• Excellence. Passion for the craft. Holds a high standard for themselves and those around them.

• Entrepreneurial. Creative problem solver who constantly seeks ways to innovate/improve on the status quo. Self-starter who can prioritize effectively. Willing to take risks and fail. Intellectually curious about everything they do.

• Trust. Willing to trust their teammates to do their jobs well. Attempts to see problems from opposing perspectives.

• Communication. Has strong opinions, loosely held. Effectively communicates opinions. Honest - doesn’t beat around the bush when delivering critical feedback and can explain why that feedback is appropriate.

• Coachable. Willing to be pushed outside their comfort zone. Constantly seeks feedback and takes that feedback well. Always looks for ways to improve based on feedback